Dental Office Manager

This nationally recognized Administrative Dental Assistant Online Certificate Program will teach you the essential skills for managing the business aspects of a dental practice and becoming an administrative dental assistant as well as learn the how to manage a dentist’s office. You will learn about dental terminology and anatomy, medical records management, accounts receivable and reimbursement management, insurance and patient billing, patient scheduling, procedural and diagnostic coding, and other office responsibilities including arranging staff scheduling and staff meetings. The Administrative Dental Assistant Online Program will prepare you for a new career working in a dental office.

• Understand the role of the administrative dental assistant
• Communicate effectively with patients and coworkers
• Relate to patients in a professional, caring manner
• Understand teamwork in the dental office
• Maintain quality patient records
• Understand information management in the dental office
• Become proficient with scheduling and recall systems
• Know how to process dental insurance
• Perform inventory management and equipment maintenance
• Create, edit, format, and print Microsoft Word documents
• Learn advanced formatting, drawing tools, create and manage tables, and work with column layouts
• Learn working with tables of contents, footnotes, and endnotes, adding comments, tracking changes, comparing and combining documents, creating envelopes and labels, using Mail Merge, and protecting documents. 
• Create, modify, and format Excel worksheets, perform calculations, and print Excel workbooks. 
• Learn to use advanced Excel formulas, work with lists, work with illustrations and charts, and use advanced formatting techniques. 
• Learn to work with pivot tables, audit worksheets, work with data tools, protect documents for collaboration with others, and work with macros.
• Know bookkeeping and collection procedures 

• Understand basic bookkeeping and accounting concepts
• Gain familiarity with closing the books and generating basic financial statements
• Handle and account for cash, accounts payable and accounts receivable transactions
• Account for inventory
• Account for fixed assets and depreciation
• Utilize purchase and sales orders
• Understand how to set up a new company file in QuickBooks and learn the basic features and functionality of QuickBooks
• Locate and create a variety of reports to analyze company performance in QuickBooks
• Set up, save, import and secure QuickBooks files

As an Administrative Dental Assistant, you will perform as a professional dental staff member and work on behalf of the patient as well as the dentist. This exciting Administrative Dental Assistant Online course can help you gain entrance in the Dental Assistant career path. You will learn about patient care, as well as how to assist with administrative dental duties. Advance and discover career possibilities after acquiring the skills essential for an entry-level administrative dental assistant position.

This course will prepare you to handle bookkeeping for a small business and learn how to use QuickBooks 2017 and is divided into three main sections. The first section addresses bookkeeping and accounting concepts, including illustrations of how QuickBooks incorporates these concepts. The second section introduces QuickBooks in more detail and introduces basic concepts and functionality. The third section addresses intermediate QuickBooks concepts and functionality.

Microsoft Office skills are important skills to have in any profession or workplace. Being able to work with Office programs is a must in today's workplace, you will learn essential introductory and advanced Office skills in Microsoft Word and Excel 2016 programs. You will be prepared for the Microsoft Office Specialist Certification exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word), the fees for these exams are included in this course.

1. Administrative Dental Assistant
   1. The Dental Profession
      1. Orientation to the Dental Profession: Dental Basics
   2. Orientation to the Dental Profession: Dental Basics
   3. Interpersonal and Communication Skills
      1. Communication Skills and Telephone Techniques
      2. Written Correspondence
      3. Patient Relations
      4. Dental Healthcare Team Communication
   4. Communication Skills and Telephone Techniques
   5. Written Correspondence
   6. Patient Relations
   7. Dental Healthcare Team Communication
   8. Records Management
      1. Patient Clinical Records
      2. Information Management
   9. Patient Clinical Records
   10. Information Management
   11. Scheduling and Recall Systems
       1. Dental Patient Scheduling
       2. Recall Systems
   12. Dental Patient Scheduling
   13. Recall Systems
   14. Dental Insurance Processing
   15. Financial Management
       1. Financial Arrangements and Collection Procedures
       2. Bookkeeping Procedures: Accounts Receivable
       3. Bookkeeping Procedures: Accounts Payable
   16. Financial Arrangements and Collection Procedures
   17. Bookkeeping Procedures: Accounts Receivable
   18. Bookkeeping Procedures: Accounts Payable
   19. Office Equipment and Inventory
       1. Inventory Management
       2. Office Equipment
       3. Computers in the Dental Office
   20. Inventory Management
   21. Office Equipment
   22. Computers in the Dental Office
   23. Employment Strategies
2. Professional Bookkeeping with QuickBooks 2018 (Software Included)
   1. Bookkeeping Concepts
      1. Bookkeeping Defined
      2. The Journal and The Ledger
      3. Special Journals and the Worksheet
      4. Financial Statements and Closing the Books
      5. Merchandising Accounts
      6. Depreciation and Checking Accounts
      7. Petty Cash and Interest
      8. Payroll, Partnerships, and Corporations
   2. Bookkeeping Defined
   3. The Journal and The Ledger
   4. Special Journals and the Worksheet
   5. Financial Statements and Closing the Books
   6. Merchandising Accounts
   7. Depreciation and Checking Accounts
   8. Petty Cash and Interest
   9. Payroll, Partnerships, and Corporations
   10. QuickBooks – Introductory Concepts
       1. Getting Started
       2. The Chart of Accounts
       3. Company Lists
       4. Bank Accounts
       5. Fixed Assets and Depreciation
       6. Accounts Payable I
       7. Accounts Payable II
       8. Accounts Receivable I
       9. Accounts Receivable II
       10. Accounts Receivable III
       11. Inventory and Estimating
       12. Reporting
   11. Getting Started
   12. The Chart of Accounts
   13. Company Lists
   14. Bank Accounts
   15. Fixed Assets and Depreciation
   16. Accounts Payable I
   17. Accounts Payable II
   18. Accounts Receivable I
   19. Accounts Receivable II
   20. Accounts Receivable III
   21. Inventory and Estimating
   22. Reporting
   23. QuickBooks – Intermediate Concepts
       1. Working with Company Files
       2. Securing Your Company Files
       3. List Items and Inventory
       4. Ordering and Selling Inventory
       5. Vendor Discounts and Credits and Adjusting Inventory
       6. Tracking Price Levels and Customer Discounts
       7. Tracking Vehicle Mileage
       8. Working with Customer Balances
       9. Batch Invoicing and Creating Letters
       10. Petty Cash and Gift Cards
       11. Owner Transactions and Journal Entries
       12. Loans and Budgets
   24. Working with Company Files
   25. Securing Your Company Files
   26. List Items and Inventory
   27. Ordering and Selling Inventory
   28. Vendor Discounts and Credits and Adjusting Inventory
   29. Tracking Price Levels and Customer Discounts
   30. Tracking Vehicle Mileage
   31. Working with Customer Balances
   32. Batch Invoicing and Creating Letters
   33. Petty Cash and Gift Cards
   34. Owner Transactions and Journal Entries
   35. Loans and Budgets
3. Microsoft Word 2016
   1. Introduction to Microsoft Word 2016
      1. Creating a Microsoft Word Document
      2. The Ribbon
      3. The File Tab
      4. The Quick Access Toolbar
      5. Formatting Microsoft Word Documents
      6. Editing Documents
      7. Finalizing Microsoft Word Documents
      8. Introduction to Microsoft Word 2016 Exam
   2. Creating a Microsoft Word Document
   3. The Ribbon
   4. The File Tab
   5. The Quick Access Toolbar
   6. Formatting Microsoft Word Documents
   7. Editing Documents
   8. Finalizing Microsoft Word Documents
   9. Introduction to Microsoft Word 2016 Exam
   10. Intermediate Microsoft Word 2016
       1. Advanced Formatting
       2. Working with Tables
       3. Working with Images
       4. Page Layout
       5. Working with Illustrations
       6. Viewing Your Document(s)
       7. Intermediate Microsoft Word 2016 Exam
   11. Advanced Formatting
   12. Working with Tables
   13. Working with Images
   14. Page Layout
   15. Working with Illustrations
   16. Viewing Your Document(s)
   17. Intermediate Microsoft Word 2016 Exam
   18. Advanced Microsoft Word 2016
       1. Working with Long Documents
       2. Reviewing and Collaborating on Documents
       3. Comparing and Combining Documents
       4. Managing Mailings
       5. Protecting Documents
       6. Random Useful Items
       7. Advanced Microsoft Word 2016 Exam
   19. Working with Long Documents
   20. Reviewing and Collaborating on Documents
   21. Comparing and Combining Documents
   22. Managing Mailings
   23. Protecting Documents
   24. Random Useful Items
   25. Advanced Microsoft Word 2016 Exam
   26. Microsoft Word 2016 Final Exam
4. Microsoft Excel
   1. Introduction to Microsoft Excel
      1. Creating a Microsoft Excel Workbook
      2. The Ribbon
      3. The Backstage View (The File Menu)
      4. Entering Data in Microsoft Excel Worksheets
      5. Formatting Microsoft Excel Worksheets
      6. Using Formulas in Microsoft Excel
      7. Working with Rows and Columns
      8. Editing Worksheets
      9. Finalizing Microsoft Excel Worksheets
      10. Microsoft Excel Features that Were New in 2013
      11. Features New in 2016
      12. Introduction to Microsoft Excel 2016 Exam
   2. Creating a Microsoft Excel Workbook
   3. The Ribbon
   4. The Backstage View (The File Menu)
   5. Entering Data in Microsoft Excel Worksheets
   6. Formatting Microsoft Excel Worksheets
   7. Using Formulas in Microsoft Excel
   8. Working with Rows and Columns
   9. Editing Worksheets
   10. Finalizing Microsoft Excel Worksheets
   11. Microsoft Excel Features that Were New in 2013
   12. Features New in 2016
   13. Introduction to Microsoft Excel 2016 Exam
   14. Intermediate Microsoft Excel 2016
       1. Advanced Formulas
       2. Working with Lists
       3. Working with Illustrations
       4. Visualizing Your Data
       5. Working with Tables
       6. Advanced Formatting
       7. Microsoft Excel Features that Were New in 2013
       8. Features New in 2016
       9. Intermediate Microsoft Excel 2016 Exam
   15. Advanced Formulas
   16. Working with Lists
   17. Working with Illustrations
   18. Visualizing Your Data
   19. Working with Tables
   20. Advanced Formatting
   21. Microsoft Excel Features that Were New in 2013
   22. Features New in 2016
   23. Intermediate Microsoft Excel 2016 Exam
   24. Advanced Microsoft Excel 2016
       1. Using Pivot Tables
       2. Auditing Worksheets
       3. Data Tools
       4. Working with Others
       5. Recording and Using Macros
       6. Random Useful Items
       7. Microsoft Excel Features that Were New in 2013
       8. Advanced Microsoft Excel 2016 Exam
   25. Using Pivot Tables
   26. Auditing Worksheets
   27. Data Tools
   28. Working with Others
   29. Recording and Using Macros
   30. Random Useful Items
   31. Microsoft Excel Features that Were New in 2013
   32. Advanced Microsoft Excel 2016 Exam
   33. Microsoft Excel Final Exam

Requirements:

Hardware Requirements:

• This course must be taken on a PC. A Mac is not compatible.

Software Requirements:

• Windows XP or later.
• Browser: The latest version of Internet Explorer, Firefox, or Chrome. (We recommend Firefox or Chrome).
• QuickBooks 2018 (not included in enrollment).
• Microsoft Office 2016 Suite (not included in enrollment).
• Adobe Flash Player. Click here to download the Flash Player.
• Adobe Acrobat Reader. Click here to download the Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Administrative Dental Assistant
• Student Workbook to Accompany the Administrative Dental Assistant

Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills.

Manuals are included as downloadable PDFs throughout the course.

Prerequisites:

You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. You should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders. No dental office work experience is required.

This course is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.

1.       Can I register for programs if I am an international student?
Yes, because ed2go programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.       How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  When you register, you’ll receive eighteen (18) months to complete the program. 

3.       What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.       Do I have to buy additional materials?
No

5.       Can I get financial assistance?
ed2go courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.       What happens when I complete the program?
Upon successful completion of the program, you will be awarded a certificate of completion. 

7.       Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.       Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.       What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.   Can I use a Mac?

The Bookkeeping portion of this course can be taken on either an IBM-compatible computer (PC) or a Mac. The QuickBooks content can be taken on an IBM-compatible computer (PC) or a Mac. If you use a Mac, you must purchase the Mac version of the software, although some of the screen shots within the content may differ. Microsoft Word 2016 and Excel 2016 can only be taken on a PC; it is not Mac compatible. The Administrative Dental Assistant portion of this program you will need a PC running on Windows XP or newer. This program is not compatible with a Mac.

11.   How can I get more information about this program?
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above).  If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right.  You may also call us at 1-877-221-5151.  We will answer your questions promptly. 

12.   When can I start the program?

Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

13.   Does this program prepare for a certification?

Yes, you will be prepared for the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).