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Our professionally produced online training delivers a rich experience – not a re-packaged classroom course.
This one-year e-learning programme is combining best practices across ITSM to help those new to IT learn about DevOps, ITIL and SIAM and their benefits for organisations. With this IT Foundations bundle, students will learn the basics of IT service management and project management, as well as how approaches to IT are evolving.
It allows you to study over a 12 month period, with full access to all courses during that time.
You will get access to our exclusive community of delegates, all working toward Expert together, while our tutor team is there to support you, 7 days a week.
I. Introduction to SIAM
II. Purpose and value
III. The SIAM ecosystem
IV. SIAM structures
V. SIAM roadmap part 1
VI. SIAM roadmap part 2
VII. SIAM roadmap part 3
VIII. SIAM roadmap part 4
IX. SIAM roles and responsibilities part 1
X. SIAM roles and responsibilities part 2
XI. SIAM roles and responsibilities part 3
XII. SIAM practices part 1
XIII. SIAM practices part 2
XIV. Processes part 1
XV. Processes part 2
XVI. Challenges and risks part 1
XVII. Challenges and risks part 2
XVIII. Challenges and risks part 3
XIX. LSIAM and other practices part 1
XX. SIAM and other practices part 2
XXI. Exam preparation
This course is compatible with the latest MAC OS and Windows versions. Although, some older versions may work, it’s strongly recommended to have the latest operating system to have the most optimal experience.
The following are the minimum system requirements are necessary to access the lessons
For Web Based Exams (in addition to the above):
All materials are included in the program.
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