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ITIL Foundation (Voucher Included)

itil-foundation-certification
$795.00 (USD)

OVERVIEW

DETAILS

OUTLINE

  1.   Lesson 1: Introducing ITIL
  2.   Lesson 2: Service management and stakeholders
  3.   Lesson 3: Functions, roles and processes
  4.   Lesson 4: The service lifecycle
  5.   Lesson 5: Service Strategy key concepts
  6.   Lesson 6: Service Strategy processes
  7.   Lesson 7: Service Design key concepts
  8.   Lesson 8: Service Design processes (1)
  9.   Lesson 9: Service Design processes (2)
  10.   Lesson 10: Service Transition processes (1)
  11.   Lesson 11: Service Transition processes (2)
  12.   Lesson 12: Service Operation processes
  13.   Lesson 13: Service Operation functions
  14.   Lesson 14: CSI
  15.   Lesson 15: Roles
  16.   Lesson 16: Technology considerations
  17.   Lesson 17: The sample exam

REQUIREMENTS

PREREQUISITES

INSTRUCTOR

FAQS

University of New Mexico, Continuing Education Division
Division of Continuing Education
1634 Univeristy Blvd. NE
Albuquerque, NM 87131 US
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