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1199 Training and Employment Fund Upstate New York
Training Programs System Administration ITIL v4 Foundation (Voucher Included)
Contact: Christoper Bonawitz
585-397-6313 christopher.bonawitz@1199funds.org
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ITIL v4 Foundation (Voucher Included)

This online training course will significantly benefit anyone seeking ITIL 4 certification and those interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

ITIL4-Foundation-Voucher
$1,295.00 (USD)
phone  Call Us: 585-397-6313
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Overview

Objective

Outline

  1. Overview
    1. Introduction to ITIL v4 and Exam Objectives
    2. Overview of ITIL v4 and the Service Value System
  2. Framework
    1. The 4 Dimensions of Service Management
    2. What is Service
    3. Providers and Consumers
  3. Guiding Principles
    1. The 7 Guiding Principles
    2. The Continual Improvement Model
  4. Service Value
    1. The Service Value Chain
    2. ITIL Practices Overview
    3. Continual Improvement
  5. Practices
    1. Information Security Management
    2. Relationship Management
    3. Supplier Management
    4. Service Level Management
    5. Incident Management
    6. Problem Management
    7. Service Request Management
    8. Monitoring and Event Management
    9. Change Enablement
    10. Service Desk
    11. IT Asset Management
    12. Service Configuration Management
    13. Release Management
    14. Deployment Management

Requirements

Prerequisites

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Instructor

FAQs

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1199 Training and Employment Fund Upstate New York

2421 Main St #100
Buffalo, NY 14214-2393 US
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