Tracy Heyland, RVT
Tracy Heyland is a Registered Veterinary Technologist (RVT), earning the Academic and Practical Proficiency Award upon graduating. She brings 25+ years of experience in small animal medicine to her teaching, earned the Provincial Instructor Diploma, certified as a Professional Co-Active Coach, and is Fear Free Certified. Tracy has worked in general practice, emergency medicine, veterinary sales, operations management, and teaching positions and runs her own coaching and training company for veterinary teams, leaders, and managers.
Giving back to the veterinary profession is a passion of Tracy's where she volunteers for a veterinary technologist program advisory committee, remotely located spay and neuter projects, and a veterinary technologist association continuing education committee.
Mary Mould
Mary Mould has a bachelor's in veterinary technology and a master's in education. She has taught veterinary technology courses for 22 years and distance education for over 24 years. Completing her education through distance learning has been extremely helpful in understanding her students and the variables that go along with distance learning.
Mary published an article, "Brushing Your Dog's Teeth," in the Veterinary Technology journal and has spoken at the Midwest Veterinary Conference on animal pain management.
Mary is a member of the Association for Veterinary Technology Education (AVTE), Veterinary Support Personnel (VSPN), and the National Association of Veterinary Technicians (NAVTA).
Laura Lien
Laura Lien is a Certified Veterinary Technician (CVT) with extensive clinical and teaching experience in large animal medicine across private and academic settings. She began teaching veterinary assistant and veterinary technology content in online, hybrid, and face-to-face courses in 2001.
Laura holds a Veterinary Technician Specialty (VTS) Emeritus in Large Animal Internal Medicine and has received multiple awards for clinical and teaching excellence. In 2025, she received the inaugural President’s Award for Lifetime Achievement from the Association of Veterinary Technician Educators (AVTE).
In addition to her teaching and clinical work, Laura also has experience in veterinary technology program accreditation and promoting veterinary technician utilization while working for the American Veterinary Medical Association (AVMA) from 2014-2023.