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Certified Medical Administrative Assistant (CMAA) (Voucher Included)

$1,495.00 (USD)




  1. Becoming an Administrative Medical Assistant
    1. Qualities of a Medical Assistant
    2. Job Duties
    3. Certification
    4. Scope of Practice
    5. Ambulatory Healthcare Settings
    6. The Healthcare Team
  2. Managing Stress and Improving Communication
    1. Stress and Burnout
    2. Types of Communication
    3. Barriers to Effective Communication
    4. Patient Interview Techniques
    5. The Stages of Grief
  3. Law, Ethics and Healthcare
    1. Health Insurance Portability and Accountability Act (HIPAA)
    2. Americans with Disabilities Act (ADA)
    3. Occupational Safety and Health Administration (OSHA)
    4. Informed Consent
    5. Advance Directives
    6. Ethical Guidelines for Healthcare Providers
    7. Medical Identify Theft
  4. Improving Your Medical Office
    1. The Reception Area
    2. The Medical Receptionist
    3. Safety Issues
    4. Opening and Closing the Facility
  5. Computers in the Ambulatory Care Setting
    1. Use of Computers in the Medical Office
    2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
    3. Safeguarding Protected Health Information (PHI)
    4. Cloud Computing
    5. Mobile Health (mHealth)
  6. Telecommunications and Patient Scheduling
    1. Telephone Techniques
    2. Faxing
    3. Emails
    4. Patient Portal
    5. Patient Scheduling Methods
    6. Cancellations and No Shows
    7. Dealing with Irate Patients
  8. Medical Terminology: Word Parts, Plurals, Abbreviations
    1. Importance of Medical Terminology
    2. Understanding Word Parts: Roots, Prefixes, Suffixes
    3. Abbreviations and Acronyms in Medical Records
    4. Plural Endings
  9. Managing Medical Records
    1. Purposes of Medical Records
    2. Electronic, Paper and Hybrid Medical Records
    3. Categories of Medical Records
    4. Flow Sheets
    5. SOAP Notes
    6. Filing Paper Records
    7. Release of Information (ROI)
    8. Personal Health Record (PHR)
  10. Written Communication
    1. Components of a Business Letter
    2. Proofreading
    3. Meeting Agendas
    4. Business Emails
  11. Working with Medical Documents
    1. Purposes of Medical Records
    2. Types of Medical Record
    3. Medical Transcriptionist/Medical Scribe
    4. Electronic Signatures
  12. Medical Billing and Coding: An Overview
    1. Health Insurance Terms
    2. Private and Government-Sponsored Insurers
    3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
    4. CMS-1500 and UB-04
    5. Electronic Claims
    6. Pre-authorizations
    7. Medical Necessity
    8. Explanation of Benefits (EOBs)
    9. Fair Debt Collection Practices Act
    10. Advance Beneficiary Notice (ABN)
  13. Daily Financial Practices
    1. Accounts Receivable and Accounts Payable
    2. Provider Fees
    3. Improving Patient Payments
    4. Claims Denial Strategies
    5. Practice Management Software
    6. Managing Patient Accounts
    7. Petty Cash
  14. The Administrative Medical Assistant as Office Manager
    1. Qualities of an Office Manager
    2. Job Duties
    3. Policy & Procedure Manual
    4. Staff Meetings
    5. Physician Credentialing
    6. Clinical Documentation Improvement (CDI)
    7. Practice Websites
  15. FINAL





Cleveland State Community College
Training & Continuing Education
3535 Adkisson Drive
Cleveland, TN 37311 US

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