What jobs can I get with ITIL 5? And how much can I make?
ITIL 5 prepares you for various careers across the information technology industry. According to Indeed, with ITIL 5 you can become an IT support specialist (salary of $64,140), service desk analyst (salary of $59,397), or an IT service manager (salary of $101,147). You can also become an IT service management consultant (salary of $98,480) or a problem analyst (salary of $73,261), according to ZipRecruiter. All salaries are averages across the United States. Actual salaries can vary based on experience, location, employer, industry, and technical skills.
What is an IT support specialist? What does an IT support specialist do?
An IT support specialist helps individuals and organizations troubleshoot, maintain, and manage computer systems and other technology. Common responsibilities may include installing and configuring hardware and software, resolving technical issues, maintaining computers and workstations, supporting users, and helping ensure systems operate effectively. Specific responsibilities vary by employer and role.
What is ITIL Foundation (v5), and who should take it?
ITIL Foundation (v5) is the entry-level ITIL certification. It introduces core concepts in IT service management, digital product and service management, value creation, continual improvement, and AI-enabled environments. It is a good fit for IT professionals, service managers, operations teams, product professionals, and anyone starting an ITIL certification path.
Is the ITIL Foundation certification worth getting for an IT career?
ITIL Foundation can help strengthen skills for careers in IT service management, IT operations, service delivery, technical support, and digital transformation. The certification shows that you understand a globally recognized framework for managing and improving IT services and digital products. It also provides a foundation for more advanced ITIL certifications.
What does the ITIL Foundation (v5) course prepare you to learn?
This ITIL Foundation course covers the key concepts needed to understand and apply the ITIL framework. Topics include ITIL guiding principles, value creation, product and service lifecycles, value streams, continual improvement, service management practices, and the role of technology and AI in modern IT services. The course also helps prepare you for the ITIL Foundation (v5) certification exam.
Does this course prepare you for a certification?
Yes, this course helps prepare students for the ITIL Foundation (v5) exam, which is provided through PeopleCert.
How long does it take to complete this course?
After you register, you will receive 3 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.
When can I start this course?
This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.
What if I don't have enough time to complete the course within the time frame provided?
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.
What kind of support will I receive?
Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.
What happens when I complete the course?
Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.
Am I guaranteed a job?
ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.
Can I get financial assistance?
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.
How can I get more information about this course?
If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us.”